BLOG 1: Cold Stone Creamery Information Sources
As the title suggests, I belong to the community of workers at the Cold Stone Creamery here in Columbia. More specifically, I’m one of the 5 managers and we employ about 15-20 other people as well. As you can imagine, there is a lot of information flow that goes into successfully running a store.
The primary source of my information is a simple notebook we keep on the back desk. This is where, amongst many other things, the managers write notes to each other about how busy the night before was, what tasks should be completed during the upcoming shift and anything important about specially ordered cakes.
One other important source of information is the cork board in the back. This is where the head manager puts the schedule for the next two weeks, a calender of important events and any general notes she has for everyone. The notes are almost always about things she would like the employees to improve upon.
The ice cream business may seem like it’s all fun and games, but there’s a lot of communication involved in making this business a thriving one. Despite all the hard work, though, I really enjoy my job.