Home > BLOG 1, Capstone > Blog 1: Community I belong To

Blog 1: Community I belong To

A Community I belong to would have to be my work community. I am an employee at PhoneSmart, a call center in Columbia. At PhoneSmart I am a sales representative where my fellow employees and I take sales calls for various storage companies all over the U.S. and Canada. For me PhoneSmart is a very different experience of both a call center and a sales job. At PhoneSmart customers call us and we try to sell them something they already need-storage. I have been involved in this community for about two years now and it is very much a part of my daily life.

http://www.phone-smart.info/

Along with taking sales calls at PhoneSmart I am also in charge of
grading and evaluating various on-site managers for our sister company
StorageMart as well as making and editing promotional videos. PhoneSmart is
employed by StorageMart a national storage company. We work alongside their
corporate offices and frequently use the same trainers and training techniques
for our employees as StorageMart uses for their on-site managers. One thing in particular
that we do for StorageMart is grade manager certification calls. Every manager
must pass specific criteria in a call to be certified as a manager. At
PhoneSmart I assist others in listening to these calls and grading managers
hoping to be certified. I also work with StorageMart’s marketing department to
shoot and edit various promotional videos for their youtube account.

http://www.storage-mart.com/

At PhoneSmart we recieve most information through our work gmail account. Which we check before we start work everyday. Other forms of information include various training groups. Every PhoneSmart employee is split into a different training group with a leader who is in charge of scoring our calls and keeping us on top of our sales performances. It is similar to what PhoneSmart as a company does for StorageMart just inside of the company. This helps keep everyone up to date and on track with the rest of the company. The company also hosts various dinners and potlucks to keep employees together and keep up with moral. In all PhoneSmart has a well established system of doing things and is a pleasant community to be a part of.

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  1. September 8, 2011 at 11:29 am

    Good first post. You might have cut the second paragraph where you describe your work activities in detail. This may have resulted in a more succinct post. But overall good job.

    Also, given the sources of information you list, which one do you think is the most important to strengthening your connection with the community?

  2. September 8, 2011 at 12:40 pm

    The first link would probably be better because it describes exactly what PhoneSmart is and what exactly we do. So better information for the community.

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