Home > BLOG 3, Crisis Communication > Blog #3: FEMA and Crisis Communication

Blog #3: FEMA and Crisis Communication

After going through the trainings for FEMA and learning about crisis communication, I can safely say that the two coincide completely.  Crisis communication relies on a system that allows information during a crisis to get to the internal and external stakeholders, informing them of situations.  Communication like this is also important in the fact that it goes both ways, so crisis leaders need to receive feedback in order to change their systems or ways of communicating if necessary.

FEMA is based around a system and subsystems of people holding positions and working together in order to make the process of a crisis go as smoothly as possible.  The have branches and people in charge all over the country and even internationally in order to keep things running as smoothly as possible.  An example of how they work and where they are located can be found in this map

This map indicates where FEMA’s hardened security facilities are located throughout the United States.  THe fact that there are multiple areas and spread out through the country allows many different areas to work together, regarding on where the crisis is located.

As we learned in class, crisis communication relies on the fact that there are both internal and external stakeholders in a crisis, communication does not always rely just on the media, and that communication is linear, and it needs to travel both ways.  The important thing is how the receiver, the stakeholders, perceive the information being acrossed.  That is where FEMA can be implemented, because they focus on the dissementing of information, verifying it, and communicating in the most effective way.

With this, you can see that the public systems of FEMA and their communication directly coincide with crisis communication and the theories we discuss in class.

  1. October 26, 2011 at 9:18 pm

    Good overview. And good use of graphics, particularly the FEMA map. Be sure to add tags to your post in addition to the categories.

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